Our Legal Notice

These Terms govern the sale by the Studio of Pilates, Yoga and related classes, group or private, held at the Studio and, where applicable, online. They apply to any individual who buys or books a service (the "Client"), whatever the channel used: the website www.feelpilates.fr, the Bsport app, by phone or at the Studio's front desk.

The applicable Terms are those in force on the date of purchase. The Studio may amend them at any time; the new version applies to purchases made after it is published. Purchasing a service implies acceptance of the Terms, which are available at all times on the website and during online payment.

• Credit: booking unit. A mat class costs 1 credit, an equipment class 2 credits; a private session costs the number of credits shown on the offer.
• Credit card: prepaid package giving a set number of credits, usable within a set validity period.
• Subscription Card: credit card valid for 12 months, whose total price is payable in monthly instalments, with a maximum number of bookings per week. It is not renewed automatically.
• Private session: individual (SOLO) or small-group (DUO, TRIO) session booked for one or more named people.
• Gift card: voucher with a value in euros issued by the Studio, to be used to purchase its services.
• Partner platform: third-party service through which Studio classes may be booked (Article 14).

The packages offered and their prices are shown on www.feelpilates.fr. At the time of purchase, each offer states:

• the price in euros, all taxes included;
• the number of credits and the validity period;
• for a Subscription Card: the amount and number of monthly instalments, and the maximum number of bookings per week.

The applicable price is the one displayed at the time of purchase. A price change never applies to a package already purchased, including any instalments still to be paid.

5.1 The card's validity period is shown on the offer and runs from the date of purchase unless stated otherwise. Credits not used by the card's expiry date are lost and are not refunded.

5.2 Credit cards have no weekly or monthly booking limit. They can be used for all Studio activities, including private sessions.

5.3 The holder of a credit card may book a class for another person from their own account, using their credits. The holder must inform that person of these Terms, in particular Articles 13 (cancellation and lateness) and 16 (health), which that person agrees to comply with.

6.1 Nature. The Subscription Card is a credit card valid for 12 months from its start date, whose total price is payable in 12 monthly instalments (Article 11). The total price is due regardless of how the credits are used. The card ends automatically after 12 months, without renewal.

6.2 Bookings. The Subscription Card allows a maximum number of bookings per week, all types of classes combined, shown on the offer. Credits not used in a given week remain available in the following weeks, throughout the card's validity and within this weekly limit. Credits not used by the card's expiry date are lost. Subscription Card credits are strictly personal and cannot be used to book for another person.

Once the Client has reached the maximum number of bookings for the week, they can buy extra sessions at a preferential rate, directly from the Bsport app. These extra sessions can also be used to occasionally invite a friend or relative to a class.

6.3 Reserved slot. At purchase, the Client may choose a weekly slot in which their place is reserved for the whole duration of the card. If the Studio changes or removes this slot, another slot is offered.

6.4 Benefits. Subscription Card holders can book up to four months in advance and enjoy the benefits shown on the website at the time of purchase.

6.5 Suspension. In the event of sick leave or incapacity of one week or more, an accident or pregnancy, the Client may request that their card be suspended by email to info@feelpilates.fr, with supporting evidence. The validity period is then extended by the length of the documented absence. Instalments remain due according to the original schedule.

6.6 Early termination. Before the end of the 12 months, the card may only be terminated if the Client is permanently unable to practise until its end date, in particular due to a permanent medical contraindication or a move more than 50 km away from the Studio. The request must be made by email to info@feelpilates.fr, with supporting evidence. Instalments falling due after receipt of the complete request are then cancelled and any remaining credits are removed. Sums already paid are not refunded.

If, on the date of the request, the Client has used more credits than the quota for the elapsed period, the excess credits are subject to an adjustment: they are charged at the subscription's unit credit price, i.e. the amount of one monthly instalment divided by the number of monthly credits. The quota for the elapsed period is the card's total number of credits divided by 12, multiplied by the number of months started since the card began, including the current month.

Private sessions can be booked online, by phone or at the Studio, and are paid individually or in credits depending on the offer. They can be cancelled free of charge up to 24 hours before they start. After that, or in the event of a no-show, the session is due in full.

A DUO or TRIO session is a single booking made by one person. The absence of one or more participants changes neither the session nor its price, which remains due in full.

Promotional offers (introductory offer, promo codes, family discounts, etc.) are subject to the conditions stated on the offer: validity period, number of uses per client, eligibility conditions. Unless stated otherwise, they cannot be combined. A package purchased with a promotional offer follows its own validity period.

9.1 The gift card is valid for 12 months from purchase. After that, it can no longer be used and any remaining balance is lost.

9.2 It can be used in one or several goes to buy any Studio package, including Subscription Card instalments. A package bought with a gift card follows its own validity period, independently of the gift card's.

9.3 The gift card is non-refundable, cannot be exchanged for cash and no change is given. It may be given or passed on to someone else. The Studio is not liable for its loss, theft or use by a third party.

Every booking requires a valid credit or prior payment for the class.

• Online: bank card, SEPA direct debit, bank transfer.
• At the Studio: bank card, cash, cheque.
• Vouchers accepted at the Studio only, with no change given: Chèques-Vacances, Coupons Sport, Pass'Sport AGOSPAP and gift vouchers from partner brands. The up-to-date list of accepted vouchers and brands is on the Pricing page. Their validity conditions are set by their issuer.

Online payments are processed through the Bsport platform and its payment providers. The Studio has no access to the Client's banking details.

11.1 Some packages can be paid in instalments, according to the number of instalments shown on the offer. Instalment payment is handled by the Bsport platform and offered at no extra cost: the total of the instalments equals the price of the package paid at once. Instalments are charged to the bank card or by SEPA direct debit, depending on the method chosen at purchase, on the dates of the schedule provided at purchase.

11.2 If an instalment is rejected, the bank charges actually incurred by the Studio as a result are recharged to the Client, with supporting evidence. The Studio sends the Client a reminder; if it goes unanswered, the Client's card and bookings are suspended until the amounts due are settled. Remaining instalments stay due according to the schedule.

12.1 Classes can be booked on www.feelpilates.fr, in the Bsport app, by phone or at the Studio's front desk. Each booking is confirmed by email.

12.2 The schedule opens for booking two months in advance, four months for Subscription Card holders. The Studio may change the schedule, the instructor or the room of a class.

12.3 Waiting list. When a class is full, a Client with a valid credit can join the waiting list. If a place becomes available, they are notified by email and have the stated time to confirm their booking; registration is not automatic. Without confirmation within that time, the place is offered to the next person. No credit is deducted if no place becomes available.

13.1 Cancellation by the Client. A class can be cancelled free of charge from the client area up to 24 hours before it starts; the credit is then returned. If cancelled less than 24 hours before the class, or in the event of a no-show, the class is deducted.

13.2 Transferring a place. A Client who cannot attend a class may give their place to someone else by sending that person's first name, last name and email address to info@feelpilates.fr before the class. That person agrees to comply with these Terms.

13.3 Lateness. For safety and to keep classes running smoothly, access is refused after 10 minutes of lateness. The class is then deducted.

13.4 Cancellation by the Studio. If the Studio cancels a class, the credit used is returned to the Client. If the class was paid individually, the Client chooses between rescheduling and a refund.

Some classes may be booked through third-party platforms (for example ClassPass, Urban Sports Club, Gymlib, Wellpass or LastSpot, including through the LastSpot module embedded in the website's "Last Minute" page). In that case, the purchase, payment, cancellation and refund are agreed with the platform and governed by its own terms; the platform is the client's sole contact for these matters.

The classes and places offered on each platform may represent only part of the Studio's schedule.

Once at the Studio, the client is bound by these Terms regarding health, safety, punctuality and compliance with instructions (Articles 13.3, 16, 17 and 18).

Entitlements acquired on a platform cannot be converted into Studio credits, and vice versa. The client may, however, buy a package directly from the Studio at any time.

15.1 For any distance purchase (online or by phone) of a credit card, a Subscription Card or a gift card, the Client has 14 days from purchase to withdraw, without giving any reason. To do so, the Client simply informs the Studio by an unequivocal statement, for example by email to info@feelpilates.fr, or by using the form in the appendix.

15.2 The Studio refunds the Client within 14 days of receiving the request, using the same payment method as for the purchase unless the Client agrees otherwise.

15.3 By booking a class during the withdrawal period, the Client expressly requests that the service begin before the end of that period. In the event of withdrawal, the Client owes an amount proportionate to the services provided up to the request, calculated on the unit price of a credit in the package purchased and deducted from the refund.

15.4 The right of withdrawal does not apply to purchases made at the Studio's front desk. Purchases made through a partner platform are governed by that platform's terms.

16.1 By accepting these Terms, the Client certifies that they have no medical contraindication to practising Pilates, Yoga and the other activities offered by the Studio. If in doubt, the Client is advised to consult a doctor before starting.

16.2 The Client agrees to inform the coach, before each class, of any injury, pain, condition, recent surgery or pregnancy, so that the class can be adapted. With the Client's consent, this information may be recorded in their client file so that all coaches can adapt their classes (see the Privacy Policy).

16.3 The Studio may adapt the exercises, suggest a different class or, if the Client's safety requires it, refuse access to a class; in that case, the credit is returned.

Classes are open to minors aged 13 and over, upon presentation of written authorisation from their legal guardian. The purchase is made by the legal guardian, who accepts these Terms on the minor's behalf.

The Client agrees to wear suitable clothing and non-slip socks (on sale at the Studio), and to respect the coaches' instructions, the equipment, the premises and other participants. The Studio may refuse access to a class to anyone whose behaviour compromises safety or the smooth running of the class.

Changing rooms are available. The Studio is not liable for personal belongings left there, except where it is at fault.

The Studio holds civil liability insurance in accordance with Article L.321-1 of the French Sports Code. It is liable for damage caused by its fault under general law. It cannot be held liable for damage resulting from failure to follow the coach's instructions, from undisclosed health information, or from force majeure.

The Studio informs the Client of the benefit of taking out personal accident insurance covering bodily injury that may result from sporting activity.

Content provided or published by the Studio (videos, written materials, training programmes) is protected. Any reproduction or distribution without written permission is prohibited.

The processing of the Client's personal data is described in the Privacy Policy ("Privacy Policy" tab on this page).

The Studio does not take photos or videos of students during classes. If a Client were to appear in an image intended for publication, their express consent would be requested beforehand.

A Client who consents receives the Studio's newsletter, which may contain commercial offers. They can unsubscribe at any time using the link in each email.

22.1 Customer service. Any complaint can be sent to the Studio:

• Email: info@feelpilates.fr
• Phone: +33 6 02 44 02 27
• Post: 1 Rue Ambroise Croizat, 91120 Palaiseau, France

22.2 Mediation. In accordance with Articles L.611-1 et seq. of the French Consumer Code, after a written complaint that has not received a satisfactory response, the Client may refer the matter free of charge to the consumer mediator:

• CM2C – 49 rue de Ponthieu, 75008 Paris, France
• Phone: +33 1 89 47 00 14
• Email: litiges@cm2c.net
• Website: www.cm2c.net/declarer-un-litige.php

22.3 Governing law. These Terms are governed by French law. Failing an amicable settlement, any dispute will be brought before the competent court under ordinary rules of jurisdiction.

(Complete and return this form only if you wish to withdraw from the contract.)

To Feel Pilates, 1 Rue Ambroise Croizat, 91120 Palaiseau, France – info@feelpilates.fr:

I hereby give notice that I withdraw from the contract for the provision of the following service:

• Package purchased: ……………………
• Ordered on: ……………………
• Client's name: ……………………
• Client's address: ……………………
• Client's signature (only if this form is sent on paper): ……………………
• Date: ……………………